FAQ


Please find solutions to our most frequently asked support questions below. For Android specific questions please visit our Android FAQ! For Amazon Device specific questions, please visit our Amazon FAQ!

We kindly ask that you read through this list before sending us a support email. When sending a support email, please be sure to include your device (generation), iOS or Android version and Game Center nickname.

 

   

Billing Issues

How do I request a refund for charges from Hoskins Apps iOS Games?

Unfortunately, Hoskins Apps is unable to credit or reverse any charges for app downloads or in-app purchases, as the billing and refunds are completely handled by Apple. Please visit our iOS specific refund page here.

How can I disable in-app purchases?

You can disable in-app purchases in your device’s Settings app.  Instructions and more information are available here.

I entered my password once to download an app or to buy only one item.  Why does my iTunes bill shows multiple purchases made on the same day?

By default, Apple’s iOS allows multiple purchases inside a 15-minute window once you enter your password.  To avoid unintended purchases in the future, you can change your settings to require a password with every purchase.

I purchased an item in one of your games and my iTunes account was charged, but I haven’t received my purchase in the game.

We’re very sorry to hear that your purchases haven’t shown up!  Please send an email to [email protected] and include the following:

  • Your Game Center nickname
  • A copy of your iTunes receipt

Our support team will follow up with you to resolve the issue.  Thanks for your patience.

I’m unable to make in-app purchases.

First, check to make sure that in-app purchases are enabled on your device:

  1. Tap your “Settings” icon.
  2. Select “General”
  3. Select “Restrictions”
  4. Scroll down to “In-App Purchases” and make sure that the toggle switch is set to “ON”

Next, make sure your billing account information in iTunes is up to date.

If you are still having issues, it may be caused by poor connectivity during the purchase attempt.  Please make sure your device is connected to either WiFi or your cellular network (Verizon, AT&T, Sprint, etc.).

Lastlyplease ensure you have the correct date/time settings on your device.

  1. Tap your “Settings” icon.
  2. Select “General”
  3. Select “Date & Time” and ensure that the Time Zone/Time and Date are correct.

Game Center

I forgot my Game Center password.

Please visit Apple iForgot to retrieve, change or reset your Game Center password.

iPhone and iPad Basics

How to Uninstall an App

  1. Touch and hold an app icon on the Home screen until the icons start to jiggle.
  2. Tap the “x” in the upper left hand corner of the icon for the application you wish to remove.  A pop-up will ask you to confirm the deletion.
  3. Press the Home button to return to normal.

How to Force Quit an App

  1. Press the home button.
  2. Press the home button again twice.   You’ll see a tray of recently used App Icons appear at the bottom of the screen.
  3. Touch and hold an app icon in the tray, until the icons start to jiggle.
  4. Tap the “-” in the upper left hand corner of the icon for the application you wish to force quit.  The app icon will disappear from the recently used tray.
  5. Press the Home button to return to normal.

How to Take a Picture of Your Screen (Screenshot)

  1. Press and hold the Home button, then simultaneously press the Sleep/Wake button.
  2. Your screen flashes and the picture will appear in your Camera Roll.

How to Restart Your Device

  1. Press and hold the Sleep/Wake button until the red slider appears.
  2. Slide your finger across the slider to turn off iPhone.
  3. To turn iPhone back on, press and hold the Sleep/Wake button until the Apple logo appears.

How to Disable In-App Purchases on Your Device

  1. Go to “Settings” -> “General”
  2. Select “Restrictions”
  3. Tap “Enable Restrictions”  You’ll be asked to enter and confirm a PIN code.  (Skip this step if you’ve already enabled Restrictions)
  4. Scroll down to “In-App Purchases” and slide the toggle to “OFF”

How to Require a Password for Every Purchase on Your Device

  1. Go to “Settings” -> “General”
  2. Select “Restrictions”
  3. Tap “Enable Restrictions” You’ll be asked to enter and confirm a PIN code.  (Skip this step if you’ve already enabled Restrictions)
  4. Scroll down and tap “Require Password”
  5. Tap “Immediately”

 

Suggestions/ Feedback

I have an idea for Hoskins Apps, what should I do?

While we love that our fans are excited about our games and Hoskins Apps, due to legal issues we do not accept unsolicited gaming or other product ideas, concepts, or other similar material.

How do I report a bug I found in the game?

If the problem or issue you found is not covered in this FAQ, please send an email with the name of the game, your device type and iOS version and a detailed description of the problem to: [email protected]

When will more Hoskins Apps be available on other platforms?

Can't find our apps in your app store email us at [email protected]